Frequently Asked Questions (FAQ)

How long does delivery take?

Our products are typically delivered within 15 working days, but please allow up to 20 days. Every pair is meticulously inspected to ensure perfection before shipping. For full details, visit our Shipping Policy.

    • Processing time: 3–5 business days (Monday–Friday).

    • Shipping time: 7–14 business days (Monday–Friday).

Where do your shoes ship from?

All orders ship from our warehouse facility in China after being custom-manufactured to your specifications.

Do you offer express shipping?

We currently do not offer express shipping. However, we automatically use the fastest available shipping method for all orders.

What are your return and cancellation policies?

Returns:

    • 30-day money-back guarantee if shoes are unworn and in brand-new condition (original packaging required).

    • Return shipping costs are the buyer’s responsibility.

    • We reserve the right to refuse returns that don’t meet these conditions.

Need help with sizing?
Email us at [email protected] for guidance, or request insole measurements with your QC photos before shipment.

To initiate a return, contact us at [email protected] with your:

    • Order number

    • Brief issue description

Cancellations:

    • 48-hour grace period after ordering.

    • Orders in transit cannot be canceled immediately. You may return them upon arrival for a refund.

For full details, see our Return & Refund Policy.

Do you send QC (quality control) pictures?

Yes! Include a note at checkout requesting QC photos for approval before shipping. Note: This may add 2–3 days to processing (response time dependent).

Can you source a shoe model not listed on your website?

We regularly update our inventory. If you don’t see a specific model, email [email protected]—we’ll gladly assist!

Need further help?
Contact Drip Fever:
📍 1135 Brookmeade Dr, Nashville, TN 37204, USA
📧 [email protected]
📞 +1 (307) 204-6473