Warranty and Replacement Policy

At DripFever, we stand behind the quality of our products and are committed to customer satisfaction. This Warranty & Replacement Policy outlines the eligibility, timeframes, procedures, and conditions under which products are covered for warranty and can be replaced.

1. Warranty Coverage

DripFever offers limited warranties on selected products, covering:
• Manufacturing defects (e.g., sole separation, significant stitching flaws)
• Material faults under normal use

Warranty coverage applies only to original purchasers with valid proof of purchase and within the warranty period stated on the product page or invoice.

2. Warranty Duration

The standard warranty period begins from the date of delivery:

Note: Warranty covers manufacturing defects only, not general wear and tear.

3. What Is Covered Under Warranty

The warranty generally covers:
• Significant sole separation not caused by wear
• Major stitching flaws that affect integrity
• Defective materials (e.g., cracking leather under normal use)

4. What Is Not Covered Under Warranty

The warranty does NOT cover:
• Normal wear and tear (creasing, outsole wear, scuffing)
• Damage caused by misuse, accidents, or improper care
• Cosmetic issues from regular use
• Discoloration from exposure to elements
• Sizing issues or fit preferences

5. Warranty Claim Process

To file a warranty claim:
• Email [email protected] with your Order ID and detailed issue description
• Attach clear photos or videos showing the defect from multiple angles
• Our team will verify your claim and request additional details if needed
• If approved, we’ll provide a replacement or refund

Warranty claims are typically resolved within 7–10 business days.

6. Replacement Policy (Outside Warranty)

If your product is damaged upon delivery or you received the wrong item, you are eligible for a free replacement, under the following conditions:
• You notify us within 48 hours of receiving the item
• You provide unboxing photos/video clearly showing the issue
• The item is unused and in original deadstock condition

We will arrange a replacement shipment or issue store credit/refund if the item is out of stock.

7. Replacement Request Process

• Email [email protected]
• Include your Order Number and reason for replacement
• Attach evidence of defect/damage (photos, videos, etc.)
• Our support team will review and confirm eligibility
• A return address will be shared if return is required
• Once the item is received and verified, a new item will be dispatched

8. Replacement Conditions

Replacements are approved only if:
• The product is still within the replacement window (7 days)
• The issue is not caused by customer misuse or wear
• The returned item is in deadstock condition with original packaging

9. Charges for Replacements or Repairs

10. International Warranty Support

• International customers may be required to return the product at their own expense.
• DripFever does not cover international return shipping fees.
• International replacement timelines may vary due to customs and courier delays.

11. Contact for Warranty & Replacement

For warranty or replacement assistance, please contact:

DripFever Customer Service
📧 Email: [email protected]
🌐 Website: https://dripfever.com

Response Time: 24–48 business hours